SofaStore.com

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Jackie's complaint against SofaStore.com

Jackie Williams

16/04/2015

Buy perfect get faulty company says tough

Complaint against SofaStore.com

Bought chair from sofa store had five different faults when in packed phoned within ten mins told I have to have it repaired After a fight said I can have money back for chair but not sofa and they won't order me another one Customer service very rude gutted so looking forward to new furniture completely spoilt were does it say buy perfect but if it comes faulty it's tough

  • supporters 0

SofaStore.com failed to resolve this complaint

  • Comments (4)

David Walling | | VERIFIED

Hi Jackie, Please accept my sincerest apologies that you have had an issue with your chair. We do state within all of our literature that we will offer a restoration where a satisfactory quality and fit for purpose standard can be achieved. If this cannot be achieved then we will of course offer a replacement item to resolve this. If you would like us to review your case then please send your order info to [email protected] and we will get back to you, Many thanks, David

Jackie Williams | | VERIFIED

I did not buy a faulty chair I have now had to take a refund wait in for this to be collected pull out another £400 to order another not even with the right coloured cushion as that would take 8 weeks and wait another 48 hrs for a refund This is disgraceful service If I enter into a contract and pay up front for something perfect I should not have to fight to get it This is a bad company to deal with

David Walling | | VERIFIED

Hi Jackie, Please be aware that we have highlighted within all of our literature, including the contract, that a restoration service will be provided in instances where there may be a fault with your item. We are transparent with this information and as a business we are entitled to offer this resolution in accordance with trading legislations. If you would like us to review your case then pleas forward your order info to [email protected] and we will get back to you asap. Thanks, David

Jackie Williams | | VERIFIED

Rubbish company caused undue stress won't buy from them again
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