Mamas & Papas

1.00 stars

7 Reviews

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Asma's complaint against Mamas & Papas

Asma Alzein

08/08/2019

Delivery delayed with no confirmed dates

Complaint against Mamas \u0026 Papas

This is the worst baby supply store in London. We went to it because it has personal shopping, and we spent over £2100 for our twins on the basics that everything will be delivered after over 1.5 months (before the babies come in). 1 week before the delivery they sent us an email saying the moses baskets (where we plan for our twins to sleep in) are being delays and will be delivered 'some time' after 10 days onwards!! not even an exact date. They blame it on the supplier, but some on, if you know X number of people already paid for the items, then you know X number of items have to be reserved!! so I don't get how this can happen. Complaint department is very poor, and after speaking to manager they suggested goodwill voucher of £25 but no confirmation on dates - they didn't even call the supplier to check! the 2 items cost £200. I don't know what to do now, twins can come prematurely, so I will have to buy new baskets. They completely ruined our nesting experience. Will never use this shop again. Complete rubbish service! only good when taking the customer money.

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