Mamas & Papas

1.00 stars

7 Reviews

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nicola's complaint against Mamas & Papas

nicola wraith

22/07/2016

injury to a child as the brake came off the chair it rolled tipped over and injured the childs face

Complaint against Mamas \u0026 Papas

I bought the pushchair off ebay as nearly new I used it a few times. the last time I used it the pushchair break was on I checked this twice. the baby dropped her bottle and I bent to pick it up and the break must have been faulty as it came off and the pushchair rolled down the path and toppled over. The child landed face forward onto the stone path and was injured down her cheek. I contacted the person from ebay to ask her where she had bought the pram from. she said she had bought it from ebay and would try and get me the detail of the person she bought it from. I contacted the customer service office of mamas and papas they said I would have to find out which store it was bought from and they would get it repaired. I feel that there is a fault with this pushchair and this should be tested. I have the serial numbers from the pushchair and apparently it is still under its two year warranty. I sought medical treatment for my two year old daughter the doctor said she could have very easily broken her cheek bone. I have taken photographs of my child her face is grazed and swollen and her eye is going black. I have four children and I have never known this happen before and now my child is terrified of going in her old pushchair. I strongly feel that this need looking into and not just offered to repair.

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