Carphone Warehouse

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Abdulai's complaint against Carphone Warehouse

Abdulai alhassan

08/09/2015

Carphone warehouse and iD mobile put me on unsolicited contract

Complaint against Carphone Warehouse

I went to Carphone warehouse on May this year in Leyton Mills retail park in London to find out if my EE contract is due for upgrade as I have been upgrading from the same shop.The staff who attended to me checked on the system and told me I am not due for upgrade but he will see what he can do.He asked for my details and after a while he went for the phone I wonted which was Samsung A5 and asked me to sign my signature on a graphic tab/electronic signature pad.He open the box for to see me to see if I like the phone to which I said yes.He then scan a sim card to be added and gave me a printed copy .I noticed that he has carried out credit check on me without my consent.I then asked why he did that and he told me this is a new contract so he will cancel my EE contract and transfer my number to ID mobile which I have never heard of until that time.I was not happy with it so he told me to go and try it if am not happy I can return it without charge.He told he was not going to in until 26/05/15.I returned the phone on to the shop on 26/05/15 but I was told that he was not in .On 27/05/15 I returned the phone to the shop because I was not happy for putting me on contract without my consent.He took the phone and check the contents and everything was intact.He process it and gave me a receipt to confirm it has been returned.I had another letter from carphone warehouse to confirmed that a couple of days later. Then on 10/06/15 my bank card was decline when I tried to buy a train ticket.When I checked my online account I found out ID mobile has taken £33.50 from my account.I called the customer service and spoke to one sibu who assured me that the money will be return in two weeks time into my account but it was not returned .when I contacted them again I was told it will be credited into my account by the end of June but to my dismay £23.50 was taken from my account making my account overdrawn.Carphone warehouse said they can not deal with my complain as iD mobile is not for them.iD mobile has since fail to pay my money as numerous calls.

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