Carphone Warehouse

1.00 stars

38 Reviews

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louisa's complaint against Carphone Warehouse

louisa munro

07/01/2018

free gift

Complaint against Carphone Warehouse

hello I purchused mu upgrade phone Samsung s8 orchrid grey on the 25/11/2017 which was a gear v r headset I have still not received this I have constantly been on the phone and send emails may I say that the staff I dealt with where very good and very apologetic but they passed me on to another department time after time anyway to cut story sort I got a email last week to state they offer was not there when I got my phone may I point out I certainly would not have ordered this phone without a free gift and also I have just been on the carphone house site today and this offer is still being advertised if this gift was no longer available then why advertise I am more than willing to except a different free gift !!!! I work hard and my phone is not cheap but I feel I have been miss sold this item I do hope you can help me I would very much appreciate it I do not wish to be passed to another department please if this cant be sorted I wish to send my phone back to you and I will be in touch with trading standards many thanks carphone warehouse

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