Carphone Warehouse

1.00 stars

38 Reviews

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Jordan's complaint against Carphone Warehouse

Jordan Andews

06/01/2018

They lost my parcel and now I'm having to wait.

Complaint against Carphone Warehouse

Carephone warehouse lost my parcel, when I contacted them they gave me the wrong information in regards to DPD who - I have email evidence - said carphone warehouse need to flag a missing parcel. So because they claimed to have spoken to dpd, told me that it was just because a door number was missing and that my parcel would now be on its way once I contact dpd with the door number. Which was completely wrong, carephone warehouse has to tell them the door number and dpd stated the parcel was missing and they would have told them that and it is then carphone warehouses responsibility to flag that - I am now having to wait over 5 days to find out what will happen. I have always had my girlfriend wait for almost a week for this parcel, to which carephone warehouse not being informed and not actually do their job. I am so frustrated.

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