Carphone Warehouse

1.00 stars

38 Reviews

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Jade's complaint against Carphone Warehouse

Jade Creamer

09/01/2019

Useless!!!

Complaint against Carphone Warehouse

Categories My Reviews My Settings Help LOG OUT Alternate Text Jade GB For companies Your review counts! You reviewed Carphone Warehouse Add photo Jade Jade 2 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Just now Absolute rubbish!!! Well, for a start they are absolutely useless, my partner got me a Sony xz2, and with this you got 12months free subscription for psn as a gift , which I have not yet received and my partner got the phone on the 19/12/18 and still now this has not been sorted!!! I have had to chase this matter up myself because when you try speak to customer service they don't have a clue when you explain what the issue is, and we have been phoning up for 3 weeks to try get this matter sorted, via carphone customer service, all they do is pass the blame on and tell you its not there problem basically!! And I have had ri di all the chasing and we have asked, 3xs to be put through to the Manager but what a coincidence the manager isn't available we asked for a call back and twice we heard absolutely nothing, I will never go through carphone warehouse for a phone again regardless off the free gift!!! And I think that they need training on customer service via phone!!! As like I said no help or consideration that the free gift has not been received, and no attempt to help solve this issue!!!! Also I tried to find a managers contact number or head office to file a complaint, but couldn't find anything and also we tried to put through a complaint through the phone but didn't happen!!! It's more frustrating because we could have saved paying the upfront cost off £50!!! To get the free gift and without the hassle!!! And probably a better deal!!! And still I don't have my psn and now the date is!! 9/1/19 abit ridiculous!!!! And im very annoyed!!!

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