Carphone Warehouse

1.00 stars

38 Reviews

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SAVE ON YOUR INSURANCE

Rob's complaint against Carphone Warehouse

Rob Cubitt

02/11/2018

What a joke

Complaint against Carphone Warehouse

Hi I ordered a Samsung watch from online and they said I will be dispatched with my free gift the duo charger and I asked for it to be delivered in store I then found out it won't be dispatched on the release date and will be issued on the 27th of Sept when I'm away on holiday and cannot collect it the guy at the store said they will hold it for me when it arrives on my last day of holiday I get a email saying as I didn't collect it that will refund me my money so instead the guy in the store said you can have 1 in store as you still have credit as they havnt refunded you asked for my free gift and nothing and when I phoned to complain I get ignored or messed around I feel lied to and deceived and angry at how I have been treated Thanks Robert cubitt ps I have all the emails confirming ordereding product and free gift and cancellation emails

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