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Kathleen's complaint against Easylife

Kathleen Earle


problem started in June 1917 - trying to get refund on item returned by myself.

Complaint against Easylife

Item returned on 22nd September 1917 by myself via Royal Mail due to courier booked for return not turning up (reason for return as not what was described). Although out of the 60 day guarantee due to lack of of contact and slow e-mail replies, i tried to phone on several occasions but was always 10 - 20 in the queue which is far too long to wait. I must have e-mailed nearly every person in Customer Services and received e-mails from them whereby most were repeating what the last one had already said. Am also still awaiting my answer if my item has been received by them from Royal Mail, which I've asked for 3 times. All this has now been going on for 6 months and after initially being offered a Credit Note by more than one person, I cannot bear a repeat performance i have already endured. So time-consuming and frustrating. Therefore I am again requesting a refund and would expect some form of compensation for all the time wasted. Regrettably I now do not wish to deal with Easylife Sittingbourne in the future due to my experiences with them. I was advised by one person that he had passed my complaint over to the management team for consideration but heard nothing. My final e-mail to Sittingbourne was f.a.o. the Managing Director - but no response. No-one has even acknowledged that request to date. I am now being completely ignored. All dealings were conducted by e-mail. I also drew to the attention of Customer Services, Easylife's 'Our Promise' stated on back of Delivery Note re 'beyond the 60 days'. My Customer No: 6044980 Order No: OR8062488. Regards, K. Earle

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