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Ron's complaint against Easylife

Ron lock


Shopping trolley refund

Complaint against Easylife

Bought a shopping trolley after the second use the wheel fell off and almost caused me a fall, got in touch (on phone waiting 20 mins for answer) sent replacement wheels ? no good so asked for refund .booked three times for collection with no show (another 20mins on phone before answering) only to be told got to book another collection . I am 86 years old use two sticks and have pherial neuropathy and getting the trolley ready each time is a major job. I have been a very good customer but I can't get a refund until the trolley gets picked up ,,,, so fed up with this that my daughter has taken it down to the dump and I am down £35.00 and cost me in phone calls .not impressed and won't use them again . Useful

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