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John's complaint against Very

John Richardson


Sagging seats on leather sofas 2 days after delivery

Complaint against Very

I purchased 2 Bali leather sofas from Very and after 2 days the seat cushions went baggy.I could have had a replacement or an inspection but i chose an inspection because i could have had another one delivered and it would have gone the same plus delivery drivers did some damage to my home delivering them.Upon inspection the inspector quoted the cushions needed more foam put in but now Very are saying it is not a manufacturers fault and there is nothing more they can do apart from adding £45.00 onto my account for the inspection.Im now stuck with 2 baggy seated sofas and a bill so 1 angry customer plus i cannot smell any leather !!!!!!

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