Post Office

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Susan's complaint against Post Office

Susan

19/05/2016

Overcharged for parcels

Complaint against Post Office

I sent my sister to post 3 parcels for me at the post office. When she came back she complained that it cost £16, when infact it should've only cost £11.85. The woman in the post office had overcharged 2 of the parcels for medium parcels, when infact they were small as i had measured them and made sure that they fitted within the small parcel guidelines. This is the 2nd time the post office has done this to me with regards to parcels. Where do I stand? Can I get a refund of the difference or is it too late? My sister didn't really know about the difference in parcel sizes, she just asked to send them 2nd class recorded, but she did say that the post office lady DID NOT put them in the box that is provided to measure the size of the parcel, as I asked her this when she came home and told me the cost. How can I make a complaint about this post office and woman. Thank you

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