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Lisa's complaint against Oak Furniture Land

Lisa Brodie-Browne

19/12/2018

Awful customer service

Complaint against Oak Furniture Land

Had a corner sofa delivered today. The delivery men had 2 deliveries of the same sofa as 1 delivery driver noticed a different name and address on one of the sofa bundles. Upon unwrapping our sofa we realised we had been delivered half of our sofa and half of the other customers sofa, so we've got 2 left parts. I called the number given on the delivery info message and explained what had happened and was asked the name and address of the other customer, which I gave from the packaging.. I was left on hold for a while and told that I would be reimbursed 50 pound to rectify the problem amongst ourselves with the other customer that was due their delivery of the same sofa... I said this was totally unacceptable and that I had paid for the sofa and delivery and expected it to be sorted out by oak land furniture... I was again put on hold to then later be told that the other customer was having problems and had cancelled their order... I was again put on hold for 38 mins and was finally told that an email had been sent to the depot and that a call would be made straight away after my call to follow up the email and that I would get a call with an update at 4, which is over 3 hours. I asked for the depot number as was told he didn't have it to give out as it was a data protection breach... surely the data protection breach is that of my details and the details of the other customer... and a breach if contract. I paid in good faith for a sofa to be delivered and instead I have half a sofa. This was my first time buying anything from oak land furniture and it will certainly be my last.

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