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Catharine's complaint against Oak Furniture Land

Catharine Emery

16/11/2015

Cancelled delivery one hour before expected delivery

Complaint against Oak Furniture Land

Took a day off work to receive the delivery. I was given a slot of 11.30-14.30. At 10.30 I received a call to say that the furniture didn't make it onto the lorry the night before so I wouldn't get the delivery. I was offered delivery the next day. Although this wasn't a long wait, I wasn't able to take further time off work and waste valuable annual leave. Fortunately I was able to arrange for someone to come to the house to meet the delivery driver. The frustrating thing is that they are uncontactable by telephone. Another issue that needs investigating is their score on trustpilot. They have many reviews that they appear to be disputing possibly because they are negative. Mysteriously they have a very high score. I left a review highlighting my issues and today trustpilot have emailed me saying that my review was being disputed by oak furniture land. It appears they are manipulating their score.

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