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Kerry's complaint against Oak Furniture Land

Kerry Abrahams

29/11/2018

Shocking customer service

Complaint against Oak Furniture Land

The furniture I ordered arrived on 19th November. It was not charcoal grey, more a brownish minky colour. The cardboard was stapled to the legs. I rang customer service straight away. It took 3 attempts of 30+ minutes to get through. They advised that it would cost me 25% of the price to return. They suggested I go to the showroom and choose an alternative and the salesman would ring them and we could compromise. I went up there and the salesmen told me they do not deal with customer service and I was given mis-information. I sent 3 emails, plus photos and a recorded delivery letter with my complaint. I have had no reply. The furniture was taken away yesterday. I spent money on rolls of polythene as they said I had to wrap it completely or they would take even more money. No one has responded to my complaint. I will take this further and will write as many negative reviews as I can. I am distressed as have no furniture and have lost £300 for nothing.

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