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Mrs C's complaint against Oak Furniture Land

Mrs C Swain


Tv unit received damaged

Complaint against Oak Furniture Land

Phoned OFL to complain about damage they told me it would be repaired. I asked for a new unit to be sent but evidently in the first instance I was told someone would come out to repair it, also had I read the booklet the sales person had got me to sign for saying I would read it within 48 hours. I have accepted a small refund for the damaged unit ( because I could not get time off work to wait in ). I have now asked for compensation for the distress this has caused me number of emails and phone calls. NO COMPENSATION. I do think it needs bringing to peoples attention on purchasing from this company the pit falls to buying from them. As I said to them if I had wanted sub standard goods I would have gone to a second hand shop.

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Oak Furniture Land failed to resolve this complaint

  • Comments (7)

David Walling | | VERIFIED

Dear Mrs Swain, Thank you for raising your concerns with us and I am sorry to see that you have been unhappy with the service. The reason we ask you to sign your owners manual is so you are aware of the importance. We cant expect our customers to read all this at point of sale so we ask that it is signed so our customers agree to read this. As a company we do not offer compensation which helps us keep our prices low and we can pass that saving on to the customer from point of sale. Regards,Kevin

Mrs C Swain | | VERIFIED

User Responded via private message

Mrs C Swain | | VERIFIED

So as I have come to realise OFL customer satisfaction is of no importance, I take it from the statement above other people are dissatisfied with your service and have asked for compensation.

Mrs C Swain | | VERIFIED

User Responded via private message

Mrs C Swain | | VERIFIED

User Responded via private message

Mrs C Swain | | VERIFIED

OFL customer satisfaction is of no inportance

lesley Podmore | | VERIFIED

Please email me [email protected] as I am preparing a case to go to court with Oak Furnitureland and also have contacted BBC Watchdog.
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