Swarovski

2 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Lauren's complaint against Swarovski

Lauren Willing

13/05/2015

Refusal to refund faulty product

Complaint against Swarovski

Was bought pair of £49 'Christie oval' earrings for Xmas gift. After only 1 wear, numerous crystals had fallen out of both earrings. On going to store and politely asking for refund, was refused and only offered an exchange. I explained I don't want an exchange as the product is clearly poor quality. I was told I hadn't cared for the earrings well enough and they couldn't be sure I'd only worn them once . I am appalled to be accused of not caring for earrings that I wore a matter of hours. I believe I should reasonably expect a pair of £49 earrings to last more than 1 wear therefore I don't want an exchange for another Swarovski product.

  • supporters 0

Swarovski has not yet responded

  • Comments (2)

Jennine Campbell | | VERIFIED

Dear Lauren, Thank you for contacting Swarovski regarding your complaint. I would be grateful if you could send an email to [email protected] for my attention, where we will be able to assist you further. Kind Regards Jennine Senior Customer Relations Representative

Jennine Campbell | | VERIFIED

Dear Lauren, Thank you for contacting Swarovski regarding your complaint. I would be grateful if you could send an email to [email protected] for my attention, where we will be able to assist you further. Kind Regards Jennine Senior Customer Relations
400 characters

1 other review of Swarovski


loader