The Range

Went on line to purchase a side board but then changed my mind. Could not do this on line but directed from the on line to the customer services phone line, Getting through is a joke lots of privacy policy stuff but even before you start you get automated 'we are very busy' then a repetitive ad of how " good" they are, eventually spoke with someone early yesterday and was promised it would be dealt with, but item had been dispatched. I did manage to get hold of delivery firm and managed to cancel with them No ffed back from the Range and looking on here and Trust pilot nobody has had a responce from head office. Do they not care? Still don't know if they will refund my money on Soething I have not got.