The Range

1.00 stars

75 Reviews

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Wayne's complaint against The Range

Wayne Evans

11/01/2020

Child toilet

Complaint against The Range

To whom it may concern I am writing to you as today 7/1/20 we visited the new Range store in Worcester which we have been looking forward in visiting since we heard the news it was being built. We was in the store for about 10 mins a d my 3 year old daughter need her nappy changed so we went to the disabled toilet as this is where the changing room was and walked in and noticed the changing station was still in the box and not installed. We went to find a member of staff to ask if there was anywhere else we could change her after 3 different members of staff was talking saying no there was no where else then one member of staff said"can you not change her on the floor of the disabled toilet" I was shocked you wanted me to change my daughter on a toilet floor me and my partner was disgusted we left the store in shock. we went to another shop who was very helpful and we managed to get changed. I'm sorry to say but because of this we will struggle to find a reason to return to the Range store. I've enclosed a photo of the changing station still in the box In the toilet. We are discussing with our solicitor about this issue they have advised to write you first but as it's a health and safety issue we may have to take it further. I await your response

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