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Lesley's complaint against The Range
Complaint against The Range
I went to The Range in Maidstone today to purchase a brita water filter. Having chosen one which said it was £13 offer I took it to the till. The price came up as £19 99. I explained to the assistant that the counter label was £13 and he came to check. When I showed him the offer ticket he called a manager who looked at the label said the offer finished on the 2nd May pulled it off and proceeded to walk away. Since it is the 7th today I would call that extremely poor point of sale service and an extremely rude manager. The sales assistant then returned to his till and asked for £19.99. I told him he was welcome to keep it due to his managers rudeness and left. I walked from there to Asda were I purchased the exact same thing for £16. I shall not be hurrying to The Range for future purchases.
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