The Range

1.00 stars

73 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Sue's complaint against The Range

Sue McCarthy

18/01/2018

Non existent customer service - intransigent delivery policy

Complaint against The Range

I wish I had read the other reviews before using the Range online. Having ordered a sideboard online, there being nowhere to put special delivery instructions I called them to advise them that I live in a very narrow road and required a smaller than normal delivery van - no problem they said. On delivery day - guess what - couldn't be delivered as the vehicle was too big. Numerous telephone calls and emails later, with various different things being told me and no guaranteed delivery date, I finally gave up and cancelled the order and asked for a refund. I sent numerous emails asking for confirmation that I would receive a refund with no response and so had too make yet another call. A very rude, so called customer service representative put the phone down on me as I refused to take their ridiculous behaviour any longer and wanted to speak to a manager (obviously not allowed!). Unbelievably, within 5 minutes of this call I received an email informing me that I am responsible for the return of the good that I have not received, and furthermore that I will be held responsible if there is any damage! And so it goes on .... I will never use the Range again - they are unhelpful, intransigent and clearly have no concept of what customer service means!

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