Currys PC World

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Natasha's complaint against Currys PC World

Natasha Whitley

19/04/2017

[RESPONDED] £15 renewal fee taken from account

Complaint against Currys PC World

Hi there, wonder if you can help, I realised today that a £15 renewal fee had been taken from my account for the knowhow cloud service. I would, if possible like to close the account and be given a refund for this as I signed up to the service not knowing that it would cost me money to use it and it's not something I would like to use in the future. Thank you for your time.

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Currys PC World has responded

  • Comments (5)

KNOWHOW TOHELP | | VERIFIED

Hi Natasha, I’m really sorry to hear that you been charged for an unwanted payment. So I can investigate and help further, please email me your full name, address, postcode, contact number to [email protected] and put ref SPK059 in the subject bar. Thanks. Ahmed

KNOWHOW TOHELP | | VERIFIED

Hi Natasha, I have submitted the cancellation and requested a refund. Many thanks - Matt Callback type : KNOWHOW Cloud - Refunds Refund options : Delayed cancellation Refund criteria : Customer has contacted KNOWHOW within the renewal period to cancel but it has not been actioned in time

Natasha Whitley | | VERIFIED

Hi Matt, thank you so much for sorting this out. Thanks again - Natasha

KNOWHOW TOHELP | | VERIFIED

Not a problem Natasha.

KNOWHOW TOHELP | | VERIFIED

Not a problem Natasha.
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