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Natasha's complaint against Currys PC World
Natasha Whitley
19/04/2017
[RESPONDED] £15 renewal fee taken from account
Complaint against
Currys PC World
Hi there, wonder if you can help, I realised today that a £15 renewal fee had been taken from my account for the knowhow cloud service. I would, if possible like to close the account and be given a refund for this as I signed up to the service not knowing that it would cost me money to use it and it's not something I would like to use in the future. Thank you for your time.
- supporters 0
Currys PC World has responded
- Comments (5)
KNOWHOW TOHELP | | VERIFIED
Hi Natasha, I’m really sorry to hear that you been charged for an unwanted payment. So I can investigate and help further, please email me your full name, address, postcode, contact number to [email protected] and put ref SPK059 in the subject bar. Thanks. Ahmed
KNOWHOW TOHELP | | VERIFIED
Hi Natasha,
I have submitted the cancellation and requested a refund.
Many thanks - Matt
Callback type : KNOWHOW Cloud - Refunds
Refund options : Delayed cancellation
Refund criteria : Customer has contacted KNOWHOW within the renewal period to cancel but it has not been actioned in time
Natasha Whitley | | VERIFIED
Hi Matt, thank you so much for sorting this out. Thanks again - Natasha
KNOWHOW TOHELP | | VERIFIED
Not a problem Natasha.
KNOWHOW TOHELP | | VERIFIED
Not a problem Natasha.
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