Currys PC World

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Andrew's complaint against Currys PC World

Andrew Poole

01/01/2017

[LAPSED] £6.50 coming off my debit card monthly for Product Support AG. I'd like it stopped please.

Complaint against Currys PC World

Took this Peoduct Support thing (on the sales person's advice) with a new laptop on Boxing day 2015 and was told to cancel it after a few days, which I thought I did. It appears I've now been paying it for over a year. Please stop this as I don't and never did need it.

  • supporters 0

Lapsed. Andrew has not responded in 90 days

  • Comments (8)

Andrew Poole | | VERIFIED

9 The Crescent Rothwell Northamptonshire NN14 6AG

Andrew Poole | | VERIFIED

And a refund?

TEAM KNOWHOW | | VERIFIED

Hi Andrew. Can you please provide your full address including postcode? I can then locate the agreement and process the cancellation. Thanks. Carrie.

Andrew Poole | | VERIFIED

9 The Crescent Rothwell Northamptonshire NN14 6AG

Andrew Poole | | VERIFIED

Hope this gets to you Carrie

TEAM KNOWHOW | | VERIFIED

Hi Andrew, thanks. I can confirm I have cancelled agreement BH6JNL4K for the HP laptop - Tony

Andrew Poole | | VERIFIED

And a refund?

TEAM KNOWHOW | | VERIFIED

Apologies Andrew, as I have been unable to find any prior contact noted against the account, we would not be able to substantiate a refund. I'm sure you can appreciate that should you have needed the service at any point during the payment period this would have been available to you. I am sorry should this be disappointing. - Lloyd
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