Currys PC World

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Amy's complaint against Currys PC World

Amy Payne

14/08/2017

[RESPONDED] £7 monthly charges for something I made it clear I didn't want

Complaint against Currys PC World

Whatever this service was it was definitely miss sold to me, I made it perfectly clear that I didn't need not want a care plan, and I didn't want to pay the extra £17 pounds for a set up laptop, but low and behold the only one they had was one that was already set up, I wasn't buying it for a second and demanded they not charge me for it. The man then told me that I had to pay a £7 fee for something, and I was still livid about it, and yet it was still on my receipt, I should have checked, but I was wanting to get home, and definitely wasn't told it was a monthly thing which is utterly outrageous I don't need or want the support of some guy in a call center, I have been working on computers since I was 12! I want these charges refunded and stopped immediately!

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Currys PC World has responded

  • Comments (1)

KNOWHOW TOHELP | | VERIFIED

Hi Amy. I am very sorry to hear about your experience, and also to hear that you have noticed this charge on your account. We can have a look at this. So we can have a look into this for you, do feel free to email us at [email protected], with the reference spk329, a copy of this post, and your full address, and we will be happy to assist. Best regards, David
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