Currys PC World

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sarah's complaint against Currys PC World

sarah england

10/04/2017

[RESPONDED] £8.50 taken every month for so long was a shock

Complaint against Currys PC World

I was quite alarmed to see that a business account I had used for some freelance work had £8.50 deducted by product support every 4 weeks. I wasn't sure what it was so Natwest suggested I spoke to their Fraud team. We checked the phone number and when I googled it loads of others had similar experiences and that number no longer works. I tried to deal with it offline but the customer care rep named John said because the amount had been taken for so long he needed to check with mgt. and call me back. He did to say I should have complained earlier and essentially that because I didn't i wouldn't get a penny refunded!! I asked to speak to a manager but he would not put me through. I asked for evidence I had signed up for this. He couldn't give me that. I could allegedly email another address who could provide this and he would email me that straight away. He emailed me his name. I replied. He emailed a know how address that bounces. I'm now online as I can't get proof I signed up for this despite trying to, can't get anywhere on the phone and can't speak to anyone in management. Very poor.

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Currys PC World has responded

  • Comments (2)

TEAM KNOWHOW | | VERIFIED

Hi Sarah, It is disappointing to read your comments in respect to this payment you have located on your statement. In order for me to investigate further, please email me at [email protected] with your full name, address and contact tel. Thanks - Marcus

TEAM KNOWHOW | | VERIFIED

Hi Sarah, It is disappointing to read your comments in respect to this payment you have located on your statement. In order for me to investigate further, please email me at [email protected] with your full name, address and contact tel. Thanks - Marcus
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