Currys PC World

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Phil's complaint against Currys PC World

Phil Duffy


[LAPSED] “Know How” doesn’t know how to.....

Complaint against Currys PC World

"Know How" doesn't know how to.... Major complaint – CC3758667 25th September 2018 This is a cover page and headline summary to the 12-page document that details what happened when we tried to buy a 4K TV, cinema sound system and blu-ray player from Currys, Braehead. New information will be found on the last couple of pages. 1) 3 Samsung TVs, 3 Blue Ray players and a Sound Bar £4738.00 rrp in delivered, and some returned, in one week. 2) 2 financing contracts completed in one week. 3) The goods we owned, on one occasion, delivered with no care for the items or the health and safety of the delivery guys. 4) Delivery guys with no apparent knowledge, or competence, to install, tune and demonstrate the equipment were used delivering in an unmarked van. 5) One TV was repacked with the legs scrapping against the screen and left open. 6) Rooms were left with packing materials strewn all over place. 7) Five return journeys to the store amounted to some six miles each time let alone the time and nuisance value experienced. 8) At least one Sound Bar was not working even when an expert tried to make it work. 9) An expert had to be contracted in, by the store, at their cost, to deliver a working system. He visited three times. 10) Large amounts of emotional stress, strain and disappointment at the failure in the provision of the equipment we had selected especially as it was a birthday gift. 11) Incompetence, lack of continuity and fulfilment of the reasonable wishes of the customer from the Call Centre and with some staff at the store. 12) There was even one Know-How colleague who couldn’t even open a Word Document!

  • supporters 0

Lapsed. Phil has not responded in 90 days

  • Comments (4)


Hi Phil, I'm sorry to hear this. So our team can assist you can you please contact us on [email protected] using SPK180741 as the subject with a copy of this text in the body of the email. Thanks - Nathan

Phil Duffy | | VERIFIED

I’ve already sent all the info to “let us know” to no avail. We have been offered no more than £100 compensation which given the disaster of customer service is demeaning to say the least. We are know contacting other agencies including Trading Standards, Citizens Advice and the Financial Ombudsman to pursue or issue with the lack of customer care.



Hi Phil. Sorry about my delay, but I can since see that our Exec team have been in discussion with you regarding a resolution. An offer has been made, but cannot see that you have responded, but do hope this is more satisfactory ~ David
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