Currys PC World

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Kathryn's complaint against Currys PC World

Kathryn Duncan

31/12/2016

[LAPSED] Cancelling product support

Complaint against Currys PC World

I bought a Microsoft surface tablet from this company over two years ago and at the time of sale agreed to pay for product support being told I could simply cancel payment through online banking at any time. I decided to continue with payment for a while and one day got a letter saying there was an issue and payment had been cancelled, which suited me as I was looking to cancel it anyway. Several months later I got another letter saying they had resolved the issue and started recollecting payments without my consent to reinstate. I have attempted to cancel this product support three times now and they are still taking money from my account.

  • supporters 0

Lapsed. Kathryn has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Kathryn. Can you please provide your full address including postcode? We can then look into this for you. Thanks. Carrie.
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