Currys PC World

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Doris's complaint against Currys PC World

Doris Hiscox

10/11/2016

[LAPSED] Product Support AG

Complaint against Currys PC World

I purchased a laptop from Reading 2483 Currys on 21 June 2014 on my John Lewis card and since then I have been charged £6.50 per month by Product Support AG. To date that amounts to £175.50! I did not sign up to any product support separately and it was certainly never pointed out. I never pay for ANY extra product support. I am a Pensioner on a very small pension and barely able to manage. So can you please (a) cancel that monthly payment immediately and (b) refund that amount in full onto my credit card. Doris Hiscox

  • supporters 0

Lapsed. Doris has not responded in 90 days

  • Comments (4)

TEAM KNOWHOW | | VERIFIED

Hi Doris, I am sorry to read that you have been making payments since June 2014 that you are unaware of. I do offer my apologies, however this transaction would have been detailed on your receipt and Service Agreement documentation provided at the point of sale. If you would kindly confirm your full name and address, I can look to cancel the Service Agreement. However due to the length of time>

TEAM KNOWHOW | | VERIFIED

since the Agreement was purchased and the details given above (receipt and documentation), I wouldn't be able to provide you with a refund - Shaun

Doris Hiscox | | VERIFIED

Dear Shaun, Thank you for replying promptly to my concerns. I am disappointed by your reply, I would never have purchased a Service Agreement knowingly. Was this contained within the statutory guarantee or on a separate contract? I think that as a token of good will a reimbursement would be the way to go forward. Information for payment cancellation: Doris Hiscox, 2 Unity Court, Reading RG4 8LQ

TEAM KNOWHOW | | VERIFIED

Hi Doris, thank you for confirming the details requested. I can confirm that the Service Agreement has cancelled and you will receive correspondence in the post confirming this. As a goodwill gesture, I have refunded the last payment taken, however a detailed previously I am unable to provide you with a full refund - Shaun
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