Currys PC World

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Gerda's complaint against Currys PC World

Gerda Matiukaite

04/01/2017

Product support AG

Complaint against Currys PC World

Just noticed that i have been charged each month £6.00 since June 2016 for Product Support AG. It took me a while to understand who is making the charges, as there were no details on the bank statement other than number 08448006080 GB. it appears to be Currys PC World. I never take product support on any of the purchases, no matter how pushy is the salesman. i am 100% sure this charges was never agreed or approved by me. I am considering this issue as steeling from me £6 for the last 7 month. I want this to stop (as i cannot cancel it directly on the internet banking) and i want full refund and an apology.

  • supporters 0

Currys PC World failed to resolve this complaint

  • Comments (11)

TEAM KNOWHOW | | VERIFIED

Hi Gerda. Can you please provide your full address including postcode and contact number? I can then look into this for you. Thanks. Carrie.

Gerda Matiukaite | | VERIFIED

User Responded via private message

Gerda Matiukaite | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Gerda, I can confirm the agreement is cancelled. I am sorry a refund is not applicable as details of it appear on your receipt. Tony

Gerda Matiukaite | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Gerda, I am sorry. You would have also signed a payment authorization slip at the Crawley store at the time of purchase - Tony

Gerda Matiukaite | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Gerda, I am sorry to hear that. I will feed details back to the store - Tony

Gerda Matiukaite | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi, I am sorry Gerda refund is not applicable - Tony

Gerda Matiukaite | | VERIFIED

Appears that monthly charges are not refundable . Very disappointed
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