Currys PC World

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Pawel's complaint against Currys PC World

Pawel Borej

27/12/2016

[LAPSED] Product support AG

Complaint against Currys PC World

after a long time of purchase I noticed that the TV is taken products support AG, which did not know and I was not informed. I did not express permission to do so. How can you remove and recover the money?

  • supporters 0

Lapsed. Pawel has not responded in 90 days

  • Comments (7)

TEAM KNOWHOW | | VERIFIED

Hi Pawel, I do apologise for disappointment caused. However, before I can advise further, I do require your full name, address, postcode, contact number, make of TV and how much has been taken. Once I have this information I will be able to advise further. Thanks. AK

Pawel Borej | | VERIFIED

Pawel Borej flat 18 Garter Court Knights Field LU27LL Luton TV LG 42LB585V SERIAL NO: 501WRGXL8503 They take me 4.50£ per monthly from my credid card. Thank you for help

Pawel Borej | | VERIFIED

User Responded via private message

Pawel Borej | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Pawel. I have not been able to locate an agreement registered in the name and address provided. Could it be registered to a previous address? Alternatively, if you contact your Card Provider, they can submit a Request for Information. This will provide the details we need to locate the agreement and process the cancellation. Thanks. Carrie.

Pawel Borej | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Pawel. I have now located the agreement and confirm that it is now cancelled. No refund is due as per the terms and conditions of the agreement provided at the time of purchase. Thanks. Carrie.
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