Currys PC World

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Mr Matthew's complaint against Currys PC World

Mr Matthew jones

23/11/2016

[LAPSED] Product support Ag

Complaint against Currys PC World

Checked my bank account today to discover that for some reason £3.00 a month has been taken since September. I have not agreed to any money being taken from my bank and would not only like this stopped asap but also a full refund.

  • supporters 0

Lapsed. Mr Matthew has not responded in 90 days

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Matthew, I'm sorry to hear this, if you can PM me your full name, address, make and model of the product purchased in September and direct debit ref (if relevant) I can help further. Thanks, Marcus

Mr Matthew jones | | VERIFIED

User Responded via private message

Mr Matthew jones | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks Matthew. I've just checked but can't find anything under these details. Could it be under a different name or address? - Marcus

Mr Matthew jones | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Matthew, we need to locate the purchase to be able to find and cancel any agreement. If you have you're receipt, the agreement reference will be on there. Thanks, Rach

Mr Matthew jones | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Matthew, please accept my apologies however we are not able to cancel a Service Agreement without locating this first. The agreement wouldn't be for a TV bracket, is there any other purchase made that the Service Agreement could have been applied to. If you could supply any former addresses, I can check these for you - Shaun
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