Currys PC World

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Colin's complaint against Currys PC World

Colin James

06/12/2016

[LAPSED] Product Support AG

Complaint against Currys PC World

There are two debit items on my current account which I do not recognise, both for £4.50 and payable to 'Product Support AG' The dates are 7 Nov and 6 Dec. I haven't knowingly signed up for anything and by doing a google search it seems they are debits from Currys PC World. I have no idea what's going on here. I have bought loads of things from this company but will not trade with them again unless I get a full refund and an apology

  • supporters 0

Lapsed. Colin has not responded in 90 days

  • Comments (10)

TEAM KNOWHOW | | VERIFIED

Hi Colin, I'm sorry you have found a couple of unwanted payments on your statement. So I can help further, please PM me your full name, address and the make and model of the products in question. Thanks -Marcus.

Colin James | | VERIFIED

User Responded via private message

Colin James | | VERIFIED

User Responded via private message

Colin James | | VERIFIED

Full Name - Colin James. It was a Beko Fridge Freezer bought on 2nd Sept 2016 from your Madford Retail Park branch, Daybrook, Nottingham for £464.97. Apparently my wife (aged 91) agreed to some sort of protection plan. I never take out these plans but unfortunately I wasn't with her - it was my daughter in law who was with her. Please cancel the plan immediately. Thank you

Colin James | | VERIFIED

Full Name - Colin James. It was a Beko Fridge Freezer bought on 2nd Sept 2016 from your Madford Retail Park branch, Daybrook, Nottingham for £464.97. Apparently my wife (aged 91) agreed to some sort of protection plan. I never take out these plans but unfortunately I wasn't with her - it was my daughter in law who was with her. Please cancel the plan immediately. Thank you

Colin James | | VERIFIED

User Responded via private message

Colin James | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks for the details Colin, has been cancelled for you, no further payments will be taken or requested. Confirmation also will be posted to you. Hope that helps. - Jay

Colin James | | VERIFIED

Thank you very much for the efficient way this has been dealt with

TEAM KNOWHOW | | VERIFIED

No problem :) Thanks, Ollie.
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