Currys PC World

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Pawel's complaint against Currys PC World

Pawel Bryczkowski

19/12/2016

[RESPONDED] Product support AG

Complaint against Currys PC World

I noticed a payment for £5.50 had been taken out of my bank account for product support and did not know what it was for. I bought a washing machine in PC Currys but it was about 1.5year ago so I'm not sure how many times I've paid for Product Support AG. I would like to cancel any agreement on my surname (which I didn't signed for by the way) and get a refund because I didn't agree for anything like that. Is it possible?

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Currys PC World has responded

  • Comments (2)

Pawel Bryczkowski | | VERIFIED

My address was 14 traprain terrace haddington EH41 3QD. I don't have anything about it anywhere ( receipt and papers) and I didn't agree for anything like extra insurance so this is against the law.

TEAM KNOWHOW | | VERIFIED

Hi Pawel, I am sorry to learn that you were unaware of the payments to Product Support AG. The transaction itself will be listed on your purchase receipt and additional paperwork provided at the point of sale. Kindly provide me with your full address and I can look to cancel the Agreement for you - Shaun
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