Currys PC World

3.00 stars

2603 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Ciara's complaint against Currys PC World

Ciara McCarney

14/02/2017

[RESPONDED] Fraud

Complaint against Currys PC World

I bought a laptop and some other bits a few weeks ago and was asked about adding this but I specifically said no but you added it anyway? I would like the £8 taken from my account on 14 Feb. Refunded immediately

  • supporters 0

Currys PC World has responded

  • Comments (27)

KNOWHOW TOHELP | | VERIFIED

Hi Ciara, thanks for getting in touch regarding the agreement. Can you confirm and provide the full delivery address, make/model of the product including the agreement number (if know). I can then look at the details and cancel at your request refunding the month charge. Thanks - Nino

Ciara McCarney | | VERIFIED

Hi I bought it at Currys, Forestside, Upper Galwally in Belfast on 10/01/2017 It was a HP 15-ba079sa 15.6" Laptop in Red IT was collected in store

KNOWHOW TOHELP | | VERIFIED

Hi Ciara. Can you also provide your full address and receipt number? I can then locate the agreement and look into this for you? Thanks. Carrie.

Ciara McCarney | | VERIFIED

It was purchased by the builder who was doing renovation work in my shop. Do you need the address of the builder or my address, please?

KNOWHOW TOHELP | | VERIFIED

Hi Ciara, if you would kindly provide me with both. I can can check both addresses - Shaun

Ciara McCarney | | VERIFIED

The order number is 18828673 - Invoice to Nugents. Cido Business Complex. Charles St. Craigavon. BT66 6HG

KNOWHOW TOHELP | | VERIFIED

Hi, thanks for the reply and details, there is nothing recorded for a HP laptop. Can you please provide the receipt number so we can check further, thanks.- Rich D

Ciara McCarney | | VERIFIED

Receipt -082631 - Operator 82 - Stephen - Was at 10.58 - 10/01/2017 HP PAV 1515 Red Lap Top priced 399.00

KNOWHOW TOHELP | | VERIFIED

Thank you for the details Ciara. It appears that a debit is currently in request, so at the moment the system is locked. I have requested that as soon as the process completes, the agreement is cancelled and the payments due are refunded. - Lloyd

Ciara McCarney | | VERIFIED

Another payment has been taken out today too

KNOWHOW TOHELP | | VERIFIED

Hi Ciara, apologies for any misunderstanding. My colleague did advise that we are currently in the process of claiming funds. Due to this, we were unable to cancel the Service Agreement at that point. However once the payment has cleared the banking systems, this will allow us to cancel the Agreement and refund the due payments. Hopefully this explains, however if you do require anything further>

KNOWHOW TOHELP | | VERIFIED

please do let me know - Shaun

Ciara McCarney | | VERIFIED

Yea, I could like to know when I will be refunded thanks

KNOWHOW TOHELP | | VERIFIED

Hi Ciara, this will be done by our Carplan Admin team. We do expect that once the payment has cleared into the system that you refund will be actioned within 3-5 working days. Please note the payment will then be subject to the banks/card providers clearance times - Shaun

Ciara McCarney | | VERIFIED

Still no refund?!

KNOWHOW TOHELP | | VERIFIED

Apologies for the delay Ciara. This has now been requested to be refunded back to the card and will show on your account shortly. Thanks. Carrie.

Ciara McCarney | | VERIFIED

They've only refunded one payment

KNOWHOW TOHELP | | VERIFIED

No problem Ciara, if you can confirm your contact tel, I will arrange for the other £8 to be refunded also. - Marcus

Ciara McCarney | | VERIFIED

07720960232

KNOWHOW TOHELP | | VERIFIED

Thanks Ciara. As we only have your builders address on file, can you also confirm your full address for me? Thanks - Marcus

Ciara McCarney | | VERIFIED

User Responded via private message

Ciara McCarney | | VERIFIED

User Responded via private message

KNOWHOW TOHELP | | VERIFIED

Thanks Ciara. Please look out for a phonecall from our finance team in the next 48 hrs to complete the payment. Thanks - Marcus

Ciara McCarney | | VERIFIED

Why? This is ridiculous. You're quick enough to take money but not return it. It's fraud pure and simple. I won't be using Currys again

KNOWHOW TOHELP | | VERIFIED

Please do accept my apologies for the disappointment caused Ciara. - AK

Ciara McCarney | | VERIFIED

Can we hurry up, please?

KNOWHOW TOHELP | | VERIFIED

Hi Ciara, you'll be phoned today. Thanks, Rach
400 characters

2,602 other reviews of Currys PC World


loader