Currys PC World

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Colin's complaint against Currys PC World

Colin

06/01/2016

[LAPSED] Product AG support

Complaint against Currys PC World

I purchased a lap top from Currys 12 months ago. Having reviewed my bank account it transpires that they have been charging me for support (£9.50) for the past year. I am disgusted and will never shop with them again. Know comes the pain of trying to stop these payments immediately.

  • supporters 0

Lapsed. Colin has not responded in 90 days

  • Comments (7)

TEAM KNOWHOW | | VERIFIED

Hi Colin, Thanks for getting in touch. I am sorry to hear you have located an unwanted payment to us, please accept my apologies. So I can help further by cancelling the support agreement in question, can you kindly provide your full name and address, along with the make and model of the laptop and direct debit reference. Thanks in advance, Marcus

Colin | | VERIFIED

User Responded via private message

Colin | | VERIFIED

User Responded via private message

Colin | | VERIFIED

User Responded via private message

Colin | | VERIFIED

https://maps.cyfoethnaturiolcymru.test/Html5Viewer_2_4/Index.html?configBase=https://maps.cyfoethnaturiolcymru.test/Geocortex/Essentials/REST/sites/Flood_Risk/viewers/Flood_Risk/virtualdirectory/Resources/Config/Default

Colin | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Colin, thank you for the details. I am sorry that looking into these I have been unable to find any agreement setup. In this circumstance, could I ask for your receipt number, date of purchase and branch number from the receipt. It maybe that there is a typo in the registered details or that the payment refer to something else. - Lloyd
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