Currys PC World

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Gerard's complaint against Currys PC World

Gerard Howe

12/06/2019

[RESPONDED] Product support AG

Complaint against Currys PC World

I bought a PC in 2013 from PC world St Helens I paid with my debit card. Unfortunately for me I have recently lost my job so started to take account of my expenditure. I have come across a payment of £6.50 per month going to Product support AG. After surching the Web I have realised it's for incurrence against breakdown and repair. I do not recall agreeing to this infact I remember jokingly saying that it would not be worthwhile as the PC was so cheap. Please stop taking my money and I would be grateful for some recompense. Thanks.

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Currys PC World has responded

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Gerard, thanks for getting in touch. I am very sorry to learn that you were unaware of the product support agreement that you have in place. This is usually discussed at the time of purchase and the agreement is detailed on the purchase receipt. For us to consider reimbursing for any payment, please provide your full name address and agreement number to [email protected] quoting SPK1810
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