Currys PC World

4.00 stars

2859 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Lucy's complaint against Currys PC World

Lucy Price

30/10/2016

[RESOLVED] - Product Support AG

Complaint against Currys PC World

I purchased a new TV from Currys PC World Stockport back in July this year. In August I noticed that I was being charged £4.50 for product support from them when I specifically said to the sales man I bought the tv from that I did not want it. So as soon as I saw payment had been taken from my bank account I telephoned up customer services and they said 'this sometimes happens' and that they would cancel it there and then. So I had assumed it was all resolved. But no... I have just been through my statements again and what a surprise I am still being charged! This is disgusting. Currys need to resolve this. I was also missold a virgin deal by the same sales man too which I manage to sort through virgin thank goodness as they obviously have a more competent customer service team. I want a full refund now for the withdrawal money from my bank account illegally as I did not sign for any product support and for all this hassle. I can assure you I will not be using Currys ever again.

  • supporters 0

Currys PC World resolved this complaint

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Lucy, I'm concerned to hear of the series of events you've experience since purchasing with our Stockport branch in July. Could you please send me you full address and receipt/product details so I can look into this for you? Thanks, Emily.

Lucy Price | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Lucy, thank you for providing me with the requested information. I am asking our administration team to cancel the Agreement and provide a full refund, however they do require a contact number for you. Can you please provide me with this - Shaun

Lucy Price | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Appreciate the number Lucy. Could you also please confirm your full name? - Lloyd

Lucy Price | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Sorry Lucy, not sure why my colleague asked this. We have cancelled your agreement and a refund of £22.50 is going to back to your card. I hope this helps. - Leanne

Lucy Price | | VERIFIED

Appears to have been resolved. Refund had been recieved.
400 characters

2,858 other reviews of Currys PC World


loader