Currys PC World

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Rhys's complaint against Currys PC World

Rhys lloyd

14/09/2016

Product support AG

Complaint against Currys PC World

Hi I bought a smart TV a couple of month ago (last year I think) I've had product support AG transaction come out of my debit card ever since I bought the TV the transaction is for £3.50 but it's built up ever since I bought the item, I am very frustrated and angry that I am still getting charged and wish to stop them payments immediately! I will never buy from currys pc world again until they sort this issue out!

  • supporters 0

Currys PC World failed to resolve this complaint

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Rhys, I'm sorry you've struggled in cancelling your product support. So I can help with this, please provide your full name, address, make and model of the tv and agreement number via private message. Thanks, Marcus

Rhys lloyd | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Rhys, Thanks for getting back in touch. I can see that this has already been cancelled earlier in the month for you - Ian

Rhys lloyd | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Rhys, it was cancelled on the 13th September - Ian

Rhys lloyd | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Rhys, the product support agreement is there, in the same way that insurance is, in case that you need to assist with a repair outside of the warrant y period - ina

Rhys lloyd | | VERIFIED

Never got told about the agreement and im not happy that the money was taking out of my account
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