Currys PC World

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Angela's complaint against Currys PC World

Angela Adams

13/06/2018

[LAPSED] PRODUCT SUPPORT AG

Complaint against Currys PC World

I purchased a laptop from Drakehouse on 29/04/18 £239.99. I advised I didn't want the product support. The sales assistant said he would cancel it. On 31st May I noticed a £4.99 transaction and phoned the Care Plan Team and spoke to Tony. He said he was refunding the £4.99. Not only has he not refunded the £4.99 but there is another £4.99 transaction pending on my bank as a direct debit from yourselves. I am instructing you to immediately cancel this request, take no further money from my account and refund both amounts immediately with some compensation for inconvenience and upset caused. I will not be buying from PC World again. Had I bought from Amazon this would not have happened.

  • supporters 0

Lapsed. Angela has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Angela, sorry to hear about this, please email [email protected] with you purchase name, full address, reference numbers and quote SPK180635 and we'll be happy to assist. Thanks - Ryan
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