Currys PC World

4.00 stars

2861 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

chris's complaint against Currys PC World

chris weston

11/07/2016

[LAPSED] Product support AG

Complaint against Currys PC World

I purchased a couple of items from PC World and have now had two payments of £6.50 taken from my bank account, I didn't knowingly sign up for this service....

  • supporters 0

Lapsed. chris has not responded in 90 days

  • Comments (9)

TEAM KNOWHOW | | VERIFIED

Hi Chris, Thanks for getting in touch. I am sorry to hear you have found two unwanted payments on your statement. In order for me to investigate this further for you, please provide your full name and address. If you can also include the make and model of the items you purchased from us, this would be helpful. Kind regards, Marcus

chris weston | | VERIFIED

Hi Chris Weston, 224a Greenway Rd Rumney Cardiff CF3 3PP Purchased 55" Samsung TV and a Humax Freesat box

TEAM KNOWHOW | | VERIFIED

Thanks Chris. I have just cancelled the Careplan for you and refunded the 2 payments taken. You will also receive written confirmation of this action in post in the next 21 days. My apologies for any disappointment previously caused. Marcus.

chris weston | | VERIFIED

Thanks, I will close this once the refund has been received. Chris

TEAM KNOWHOW | | VERIFIED

No problem Chris. Marcus.

chris weston | | VERIFIED

I have only received one payment of £6.50, I was charged twice so I am still owed £6.50

TEAM KNOWHOW | | VERIFIED

Hi Chris, sorry for that I have arranged for finance to send you a £6.50 cheque under ref 3110929 - Tony

chris weston | | VERIFIED

Still haven't received a full refund, so until then this will stay open..

TEAM KNOWHOW | | VERIFIED

Hi Chris, Marcus requested a £6.50 to go back to your card on 12th July and the finance team requested a cheque for you on the 21st, this will be with you soon - Tony
400 characters

2,860 other reviews of Currys PC World


loader