Currys PC World

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Agata's complaint against Currys PC World

Agata Rogula

15/10/2016

[LAPSED] CANCELLING A PAYMENT TO PRODUCT SUPPORT AG

Complaint against Currys PC World

Complaint about Currys PC World Purchased a laptop from Currys PC World on 08 January 2016. After few months, I have noticed a payment for £10.50 had been taken out of my credit card each month for Product Suport AG and did not know what it was for. I've been onto the bank thinking I can cancel the direct debit put its not listed and product support AG is coming out as a 'card payment' so can't do an easy cancel. Looking in Product Support AG complaints, I find that PC World has conned lots of customers, and most of them had no idea that they had been signed up to this without them knowing. I wish for this to stop and a refund of £94.50 to be placed back into my credit-card account. Is this possible? I will never buy anything from them and I will make sure this goes out to people on facebook to make sure they do not get conned as well.

  • supporters 0

Lapsed. Agata has not responded in 90 days

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Agata, I am disappointed to learn of your comments as the information provided indicate payments have been authorised from your card. Details of which can be found on your till receipt and additional Support Agreement documentation supplied at the point of sale. I am happy to cancel the Service Agreement for you, kindly supply me with your full name, address and the make/model number of the>

TEAM KNOWHOW | | VERIFIED

Laptop purchased. Once I am in receipt of this information I will be better placed to assist - Shaun

Agata Rogula | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Agata, Im sorry I've not been able to find any purchase in your name at either of those addresses. Was it registered under a different name? Thanks, Rach

Agata Rogula | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Agata, thank you for providing the details requested. I do believe that I have located the Agreement in question, however it is showing in Lukasz's name. In order to cancel the Agreement, I do need to seek his authority. Is there a telephone number you can provide for him, I am happy to call him and seek his authority - Shaun

Agata Rogula | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Agata, apologies I have called the number provided and the phone was unanswered. I have left a voicemail advising on which number to call to cancel the service agreement (0344 561 1234) - Shaun
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