Currys PC World

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LAURA's complaint against Currys PC World

LAURA MACKECHNIE

27/09/2017

[LAPSED] £30 taken from my account

Complaint against Currys PC World

£30 from my account for Knowhow cloud I noticed 30 was taken from my account, im pretty sure this happened last year as well and i did not agree to this. How can I stop this happening. I cannot cancel from my bank as its not a direct debit or standing order. I have NEVER used Knowhow cloud, never even signed in. Please help I am a ware this has been a problem that has affected others too.

  • supporters 0

Lapsed. LAURA has not responded in 90 days

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Laura, I am sorry to learn that you wish to discontinue the Knowhow Cloud service. Please accept my apologies, however I am unable to cancel your cloud account. Kindly contact our cloud team on 0800 012 1909. They will be able to look into this further. If you do have any further issues, please email me at [email protected] quoting your ref of spk455 in the subject line - Shaun

LAURA MACKECHNIE | | VERIFIED

Hi Shaun, I don't have a cloud account! I will be emailoyou as I am definitely not happy. Could not complain via website as they wanted an account number which I do not have. Laura

TEAM KNOWHOW | | VERIFIED

Hi Laura, thanks for getting back in touch. This will have been bought with a purchase of a laptop or PC. To start a Cloud account a customer has to input their personal details along with their banking details. The Cloud account is an auto renew account so monies will be taken yearly. Please email the above address with your address, receipt and email details Thanks Ian

LAURA MACKECHNIE | | VERIFIED

I have emailed the address above. I have not bought a pc or laptop recently. I did not agree to a cloud account. I do not even know how to use it/what it is for. What receipt? I don't have one for my last purchase as it was 4 years ago. Laura

TEAM KNOWHOW | | VERIFIED

Hi Laura, thanks for getting back in touch. I have located the email that you have sent to us. What I do need is your address details on a further email please Thanks Ian
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