Currys PC World

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Mark's complaint against Currys PC World

Mark Nicholls

06/11/2016

[RESOLVED] - Product Support AG

Complaint against Currys PC World

Hi, I received my credit card statement today and on 31.10.16 I have a £32.00 transaction from " Product Support AG" for £32.00. The only thing I have signed up for is a knowhow for my tv costing £4.50 per month which comes out of my debit account. Please advise why this has come out and why you have my card details? I would like to be refunded for this Many thanks Mark Nicholls

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Currys PC World resolved this complaint

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Mark, thanks for getting in touch with us on here. So I can take a look into this for you please can you send us a private message with your address, receipt and agreement ref on. - Ian

Mark Nicholls | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Mark, thanks for getting back in touch. After looking through the purchases that you have made, I cannot locate a TV purchased by yourself. There is another item but this has a term (5 yr) agreement on it. Regrettably the system we use for agreements is currently unavailable, nce back up I will check this for you - ian

Mark Nicholls | | VERIFIED

Hi, Any news?? Mark

TEAM KNOWHOW | | VERIFIED

Hi Mark, please accept my apologies for the delay. I have located the Agreement in question, however this does appear to be in a ladies name, is she available to speak with to comply with Data Protection. If you would care to provide me with a Telephone number for her, I would be able to call her to discuss - Shaun

Mark Nicholls | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Mark. I have tried calling your wife, but there was no answer at the time. Natasha can contact us directly on 0344 561 1234, selecting option 3 then 3. Lines are open 8am-8pm Monday to Friday, 8am-6pm on Saturdays and 9am-6pm on Sundays. Thanks. Carrie.

Mark Nicholls | | VERIFIED

It appears my wife asked for a yearly warrenty but forgot.
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