Currys PC World

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Georgina's complaint against Currys PC World

Georgina Ward

18/12/2017

[LAPSED] Refund?????

Complaint against Currys PC World

I ordered a cooker from Currys, the wrong size arrived and got installed (before I could check the order). When I phoned Currys, I was told that because it had been installed I'd need to keep it! I then spoke to someone else who told me otherwise and said that they would get it picked up as long as I uninstalled it myself. He phoned back 10 minutes later and told me that he had given me the wrong information and that he should have said that it was non-refundable, but because he'd made the mistake Currys would honour this. This, even though Currys made the mistake with the order!! The cooker was picked up a month ago and I still haven't received my refund. I've called Currys, complained on Resolver and still nothing! I'm absolutely beside myself because I'm almost £1000 out of pocket, I have a family and it's Christmas! I also paid £100 for the wrong cooker to be installed - absolutely disgusting! We were also going to buy a TV, steam mop, iron and fridge freezer from them but am taking my business elsewhere!

  • supporters 0

Lapsed. Georgina has not responded in 90 days

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Georgina, I'm very sorry to hear that you are still awaiting your refund. In order to look in to this further, please can you email your full name, address including postcode and online order number to us at [email protected] Please quote reference SPK788, with a copy of your post. Thanks, Gemma

Georgina Ward | | VERIFIED

Georgina Ward 14 Moorbridge Cottages Nottingham NG6 8SR CUR1746889050 + the initial installation charge of £100

TEAM KNOWHOW | | VERIFIED

Thank you for the the reply. Can you confirm if you have had the cooker collected yet? Rich D

Georgina Ward | | VERIFIED

Yes, on the 24th November!

TEAM KNOWHOW | | VERIFIED

Hi Georgina, Thanks for that. I have now requested the refund for you this will be done asap for you - Ian
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