Currys PC World

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Elaine's complaint against Currys PC World

Elaine Elliott

09/04/2017

[RESPONDED] Unauthorised payments

Complaint against Currys PC World

Hi, I purchased items from Currs/pc world in January and have just noticed that £5.50 is being debited from my credit card account that i paid for the goods. There are 3 payments in total. I did not consent to this and was not made aware of any payments would be taken out using my credit card. As these are unauthorised payments i wish for the payments to stop and demand a full refund. It is a disgrace that a large company can do this to their loyal customers without there consent. There sales tactics are illegal and they should be ashamed of themselves. They should hang there head in shame. I hope this matter will be solved as the next step will be seeking legal advice.

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Currys PC World has responded

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Elaine, I'm concerned to see this, my apologies for any upset caused. So I can investigate and offer further assistance, please email me your full name, address and the make and model of the product covered to [email protected] Thanks - Marcus
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