Currys PC World

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Daniel's complaint against Currys PC World

Daniel

19/10/2016

[LAPSED] Product Support charge

Complaint against Currys PC World

I have been charged for product support for 2 items I've ordered from Currys! I never asked to sign up for this and was told that it was free for 6 months after I received my deliver and I haven't received either item yet! I want a refund ASAP!

  • supporters 0

Lapsed. Daniel has not responded in 90 days

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Daniel, I am sorry to learn of your comments in relation to the free period of your Service Agreement. Please accept my apologies if it wasn't explained to you correctly instore, if you would like to provide me with your purchase receipt details (date of purchase, receipt number and the four digit store number) I can check the details. When store's provide a free period of Service Agreements>

TEAM KNOWHOW | | VERIFIED

they are unable to provide the Service Agreement at a zero price, so discount the product itself by the required amount of money to give you the free period, however the Direct Debit would be taken from you as the money was already credited back to you in form of a discount (hope that makes sense) - Shaun

Daniel | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Daniel, apologies. Can you please confirm your full name, address and the items purchased - Shaun

Daniel | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Apologies, I do not have a direct line to call as we assist with issue's over Social Media. If you would like to provide me with your contact telephone number, I can contact you - Shaun

Daniel | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

HI Daniel, you are welcome to provide details by email [email protected] The only other option is to discuss this with our Customer Services team on 0344 561 1234 - Shaun
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