Currys PC World

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Mmakgabo's complaint against Currys PC World

Mmakgabo skosana

24/05/2017

[LAPSED] Mis-sold product support

Complaint against Currys PC World

I recently started noticing money coming out of my credit card and had no idea what it was for. When I investigated further I found out it was for product support for a TV I bought from Currys in 2015. When I called Currys to complain and demand my money back because I did not consent to this they told me there was nothing they could do as the purchase happened over three months ago. The person I spoke to said I signed a contract and the first three months was free. that too was a lie as I don't remember even having this conversation when I bought the TV and they started charging me the product support the following month after the purchase. I am absolutely disgusted with how this matter has been dealt with and how Currys can just take money from people in this way.

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Lapsed. Mmakgabo has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Mmakgabo, Thanks for getting in touch. I am sorry if you have found an unwanted payment on your statement. So that I can look into this for you, please email me your full name, address and monthly amount to [email protected] Please also include your original post and quote refSPK130 in the subject line. - Leanne S
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