Currys PC World

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Christine's complaint against Currys PC World

Christine Boston

06/03/2018

[LAPSED] Direct debit

Complaint against Currys PC World

I purchased an IPad at Currys in Kings Lynn last October and they set up the support plan even though I didn’t want it but they said they had to do it but I could cancel it as soon as I left the store. I did this and had a confirmation letter to say it had been cancelled. However to my absolute horror I have just seen they have continued to take the payments of just over £6 per month. I was told I only had to make the telephone call to cancel this. I await your comments

  • supporters 0

Lapsed. Christine has not responded in 90 days

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Christine, Thank you for taking the time to get in touch. I am concerned to read that you have payments taken from your account despite declining the offer. In order to investigate and resolve I do need some further details. If possible please email your full name and address along with any references to [email protected] along with reference SPK972 Many thanks - Matt

Christine Boston | | VERIFIED

SPK972 I don’t have any other references as I threw the letter away I received from the Productsupport some time after I had received it. All I can tell you is that I purchased the IPad from the Kings Lynn store wk commenting 11 Oct.2017. I am trying to find the receipt.

TEAM KNOWHOW | | VERIFIED

No problem Christine. If you can email us your personal details and anything additional you can locate, we will be happy to take a look for you. - Marcus

Christine Boston | | VERIFIED

Mrs Boston 6 Lynns Hall Close CO10 0FH I still cannot find the receipt. It was Sept not October & I on holiday near King Lynn when I purchased the IPad. I’m sorry I can’t be more help but I will keep looking

TEAM KNOWHOW | | VERIFIED

Hi Christine, Thank you for this. Any chance you can email me on the above address? We can discuss this further. Ollie.

Christine Boston | | VERIFIED

Can’t see any email address can you send it. My email address is [email protected]

Christine Boston | | VERIFIED

I have just found the receipt for the IPad and also the letter confirming the agreement for product support has been cancelled . The letter is dated 18 Sept 2017

TEAM KNOWHOW | | VERIFIED

Apologies Christine, the email address is [email protected]whow.com - Thanks - Becky
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