Currys PC World

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john's complaint against Currys PC World

john budgie

06/02/2017

[RESPONDED] taking money without permission

Complaint against Currys PC World

thanks for removing my last complaint so lets try again:- this seems to be a repeated complaint which pcworld must be allowing their staff to mislead customers. i bought 2 items after xmas 2016 and on the 2nd of february 2 payments were taken out my bank account without permission, both being taken from ag support, after contacting them on the 3rd of february and asking why these payments had been taken they said pcworld had given the details to do so, but when i asked for proof of this they said they could not provide it, i asked for this payment to be cancelled and my money to be refunded, which a gentleman agreed to do so and apologized for what had happened, to my disbelief instead of my account being credited the payment back the next day ag account charged my account again with 2 more payments for the same amount, i contacted ag support again on the 4th of february and spoke to a lady this time about my disgust to why they seemed they could take money out of someones account how they pleased, she seemed to think this was normal practice and gave me several contradictory answers, at this point i had enough and contacted my bank who to their dismay could not understand what ag support were doing by charging my account twice in 3 days for money they had no right to, this is now in the hands of my bank and after it is settled i will ask for all the transcripts from my conversations with ag support and give all the relevant information to the fraud department to investigate further, because what i have learnt over the past 3 days this is happening on a regular basis to unaware customers from pcworld who are paying £1000's of pounds for a service they have not asked for.

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Currys PC World has responded

  • Comments (63)

KNOWHOW TOHELP | | VERIFIED

HI John, I am concerned to learn of the problems you have encountered in cancelling your product support. Please accept my apologies for any disappointment caused as a result. So I can look into this in more detail, please PM me your full name, address, make and model of the items and the amount per month taken. Thanks, Marcus

john budgie | | VERIFIED

john, 15 fair view, mansfield woodhouse, mansfield, notts ng199gf, items 55 inch sony tv and sony sound bar, £5.22 and £3.32. These payments have been taken out twice in 3 days for product support i never asked for or was not told about when i purchased the items from the mansfield pcworld, this was a blatant act of deception from the sales person at pcworld who said nothing of a monthly contract.

john budgie | | VERIFIED

the only product support which the sales person mentioned was a free 30 days in which i could take back the items and get a full refund if i was not happy with them, what i disgrace and to extort money from customers

KNOWHOW TOHELP | | VERIFIED

Thanks for the extra info John. I have double checked both these agreements and can confirm they were both cancelled and refunded on the 3rd Feb. I can verify that although no further payments have been taken but as the reimbursement is pending, please allow 3 to 5 working days to hit your account. As such please let me know if this is still outstanding on Friday. Thanks - Marcus

john budgie | | VERIFIED

i can also confirm with a conversation with my bank that they have blocked any more payments being taken and my account was charged on the 2nd & 4th , so we will see what happens over the next few days about reimbursement, this is totally unacceptable that customers should chase after their money for misleading practices adopted by your staff

KNOWHOW TOHELP | | VERIFIED

Understood John. Please let me know how you get on later this week. - Marcus

john budgie | | VERIFIED

well marcus still £8.54pending on my account which was issued by you on the 4th feb, yet you said the accounts were cancelled and refunded on the 3rd, someones telling porkies, and i am still waiting for the transcripts of the 2 telephone conversations i had with ag support so i can go ahead and claim back my costs for premium calls to you which would not of been necessary if you had gone.........

john budgie | | VERIFIED

about your business in a honest and not misleading manner, the transcripts will be required to prove how your staff told me lies and advice which was completely wrong, regards john

KNOWHOW TOHELP | | VERIFIED

Hi John, To obtain a copy of any information, please write to the following address, with proof of ID which includes your address and a cheque or postal order for £10 payable to DSG Retail to cover administration costs: Data Protection Officer Dixons Carphone Data Protection Officer PO Box 375 Southampton SO30 2PU Apologies once more for any disappointment. Richard

john budgie | | VERIFIED

how typical, other companies which work on a honest philosophy do not request money for transcripts of conversations with customers, only those who make it has hard as possible to get to the truth, i am not surprised at all Richard, pity you don't cover the costs of peoples time you waste trying to recover their money you so easily take, regards john

KNOWHOW TOHELP | | VERIFIED

Apologies John, I'm sorry that on this occasion we're unable to offer you the response that you're seeking. Richard

john budgie | | VERIFIED

you've not offered any reasonable response to any occasion so i would not flatter yourself, regards john

KNOWHOW TOHELP | | VERIFIED

I am sorry for the upset caused John, the address provided is for the data protection officer should you wish to have all information we have for you. they do request an admin charge. My apologies again for the confusion caused on your agreements. - Thanks Georgia

john budgie | | VERIFIED

please don't call them my agreements, "i agreed to nothing", they are your pieces of data to extort money from misleading your customers, and any person reading the complaints on this forum must realize you are doing it on a massive scale, the only problem is for anybody using this forum it is too late because they have already fell victim to this unscrupulous practice , regards john

KNOWHOW TOHELP | | VERIFIED

Your comments have been noted John, I'm sorry that you've been unhappy with our services. Any agreements are shown on your receipt if taken out and paper work is posted to your address so that you are fully aware of the payments are policy. My apologies that we have been unable to resolve this with you. Thanks, Georgia

john budgie | | VERIFIED

well lies again, no agreement was ever posted to me, no details of any monthly payments was given or sent to me, i must be one of the many hundreds of people who complain on this forum who can't read, must be blind and hard of hearing, my best comment i can give to you and your colleagues are you are a bunch of newbies who must be muppets to your bosses to get commissions on fraudulent contracts.

KNOWHOW TOHELP | | VERIFIED

My apologies that this is the opinion formed John. I'm sorry that on this occasion we're unable to offer you the response that you're wanting - Thanks Georgia

john budgie | | VERIFIED

i don't think you understand the meaning of the words" apology...opinion....occasion etc", by reading the hundreds of complaints against you, i would guess you've got a chalkboard full of excuses prepared by a conman and you use what seems appropriate to what time of day it is, and i do not want a response from you because it is meaningless because your not in a position to make any decisions,

john budgie | | VERIFIED

your not paid enough to take that task on, regards john ps have a nice weekend

KNOWHOW TOHELP | | VERIFIED

Hope you also have a great weekend John. Your comments have been noted - Thanks Georgia

john budgie | | VERIFIED

all money credited back into my account plus compensation for calls and inconvenience, thank you kind regards john

KNOWHOW TOHELP | | VERIFIED

Glad to hear this, John! Thanks for letting us know. If there's anything else at all we can help with, please let us know. Thanks - Emily.

john budgie | | VERIFIED

can i suggest any persons who reads this who have not had their money refunded PLEASE GET IN TOUCH WITH "DON'T GET DONE GET DON", so this unscrupulous fraudulent practice can be publicly highlighted on television, best regards john

KNOWHOW TOHELP | | VERIFIED

Hi John. Your refund was processed back to your card. This transaction was completed at our end on 4th February. Thanks. Carrie.

john budgie | | VERIFIED

an i suggest any persons who reads this who have not had their money refunded PLEASE GET IN TOUCH WITH "DON'T GET DONE GET DON", so this unscrupulous fraudulent practice can be publicly highlighted on television, best regards john

KNOWHOW TOHELP | | VERIFIED

Sorry you feel this way John. - Carrie.

john budgie | | VERIFIED

can i suggest any persons who reads this who have not had their money refunded PLEASE GET IN TOUCH WITH "DON'T GET DONE GET DON", so this unscrupulous fraudulent practice can be publicly highlighted on television, best regards john

KNOWHOW TOHELP | | VERIFIED

Hi John - I'm sorry for any disappointment. If there's anything else we can help with, please let us know.Thanks - Emily.

john budgie | | VERIFIED

can i suggest any persons who reads this who have not had their money refunded PLEASE GET IN TOUCH WITH "DON'T GET DONE GET DON", so this unscrupulous fraudulent practice can be publicly highlighted on television, best regards john PS :- EMILY HAVE YOU STOPPED THIS PRACTICE YET ?

KNOWHOW TOHELP | | VERIFIED

Any reports of such action are taken very seriously John. We appreciate your feedback. - Lloyd

john budgie | | VERIFIED

why is at still happening then Lloyd????

KNOWHOW TOHELP | | VERIFIED

Hi John, Can I ask what is still happening? Thanks, Ollie.

john budgie | | VERIFIED

quote ,"Hi John, Can I ask what is still happening? Thanks, Ollie. " THIS IS,"unscrupulous fraudulent practice" by PCWORLD sales persons by adding a care plan which is charged each month from customers banks which they did not ask for. Don't you read all the hundreds of complaints which state whats happening on this forum, obviously not, but this may be your first day so i will forgive.........

john budgie | | VERIFIED

you for such a stupid comment, regards john

KNOWHOW TOHELP | | VERIFIED

Hi John, I understand you frustration regarding this matter and all comments placed here are noted and used to ensure all feedback is taken on board. When an agreement is placed at the time of sale, all documentation including the recorded agreement on the receipt is provided and advised by the colleagues in store. I further apologise for any inconvenience and disappointment caused. Thanks - Nino

john budgie | | VERIFIED

well none of the above was done, and if you have listened to the latest news today the government are bringing in new laws to stop what companies like PCWORLD doing,by giving customers a free 30 day trial for a care plan but not mentioning anything of monthly payments after that period has elapsed, i am sorry to say you and your outfit are a disgrace for allowing these practices to continue, ...

john budgie | | VERIFIED

but your days of extorting money from your customers are numbered Nino, as i have mentioned above the government is stepping in to stop what you are doing, regards john

KNOWHOW TOHELP | | VERIFIED

Hi John, thank you for getting back to me in regards to the agreement and our practices. We are aware for the governments plans and are more than happy to work with them to ensure that the proposals are adhered to and we give the very best service to our customers. It has always and still is what we aim for and I apologise that on this and many other occasions, we have let you and our

KNOWHOW TOHELP | | VERIFIED

customers down in this regards. I thank you for getting in touch and bringing this matter to our attention and hope that the governments proposals ensure that these matters are more isolated in future. Thanks - Nino

john budgie | | VERIFIED

thank you Nino for finally excepting my comments regards this matter and it is very pleasing to hear that you will be working to the new government proposals and hope that there will be less occasions where your customers have to spend unnecessary time getting their money back for care plan payments they never committed to, regards john

KNOWHOW TOHELP | | VERIFIED

No problem at all John. Thank you for your comments - Nino

john budgie | | VERIFIED

User Responded via private message

KNOWHOW TOHELP | | VERIFIED

Hi John. Thanks for your post. I would be unable to discuss other customers agreements and circumstances, but please do be assured that if we hear of any allegations or reports of miss representation, we do take these matters very seriously, and thoroughly investigate, and come to a conclusion based on their own merits. Many thanks, David

john budgie | | VERIFIED

i do not wish you to discuss any ones horrific experiences with me as i have had the same done to me by your staff and know first hand how your deceptive sales techniques are executed to sell after care products which you are given premium financial monetary rewards, so every one with a dispute who reads this, please forward your names to my email "[email protected]" , regards john

KNOWHOW TOHELP | | VERIFIED

I understand your concern John. It is just if a customer has an issue, and wish to send to you that is fine. However if you would like to stress to the that it would also be advisable to also get in touch with ourselves, as this could delay any resolution that the customer is looking to achieve. Many thanks, David

john budgie | | VERIFIED

trading standards will be very interested as well as yourselves

KNOWHOW TOHELP | | VERIFIED

I appreciate that John. I would have to reiterate that we would always investigate any issue that has been raised, but this can be delayed if we do not receive the issue from the customer if they have contacted yourself exclusively. Many thanks, David

john budgie | | VERIFIED

never once said anywhere for them to contact me instead of you, emailing me their name is to collate the evidence to put a stop once and for all to your corrupt system of selling goods with additional support packages which customers never asked for, regards

KNOWHOW TOHELP | | VERIFIED

Hi John, I do understand, and I can see you had not said that you had asked them to only email yourself, but did just not a customer to email yourself thinking that you would also be able to resolve their issue. I had mentioned this just to prevent any potential delays with issues being raised through the correct channels. Many thanks, David

john budgie | | VERIFIED

did not say i would resolve any issue, just collect the names to forward to the trading standards to stop your illegal practices, regards

KNOWHOW TOHELP | | VERIFIED

I appreciate that you did not. I had mentioned this just to ensure customers did not get the wrong impression, ie that if they contact you, it would not mean that they would not need to contact us to have their issue looked into. Many thanks, David

john budgie | | VERIFIED

regards

KNOWHOW TOHELP | | VERIFIED

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john budgie | | VERIFIED

regards

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john budgie | | VERIFIED

regards

KNOWHOW TOHELP | | VERIFIED

Hi John, Hope you manage to obtain the resolve you wish via your chosen third party route. Thanks, Ollie.

john budgie | | VERIFIED

regards

john budgie | | VERIFIED

i have resolved my issue but its obvious you have not read the full thread, no wonder you get things so wrong Ollie, do your homework first please before writing stupid comments, regards

KNOWHOW TOHELP | | VERIFIED

My apologies for any further upset unintentionally caused by my colleagues comments John. - Marcus

john budgie | | VERIFIED

thanks, regards

KNOWHOW TOHELP | | VERIFIED

No problem John. - Marcus
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