Currys PC World

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cliff's complaint against Currys PC World

cliff jones

12/10/2015

paying product support

Complaint against Currys PC World

ive only just found out today 12/10/15 that they were taking £7.50 out of my account. I have seen the manger of the stores and explained it was never explain to me what it was for I would have said NO WAY he told to write to said company which I am now doing for my money ( not much hope) back but I will take the matter further if I have to.

  • supporters 0

Currys PC World failed to resolve this complaint

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Cliff, Many thanks for taking the time to post. If you can please private message me on here your address details with any reference numbers you may have. I will then be able to look into the charge for you and provide an explanation. Thanks, Ollie

cliff jones | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Cliff, Many thanks for the reply. As I understand you have you have contacted us to organise the cancellation of your agreement yesterday. Having looked into your agreement I note that this has been running since June 2014, as it is the customer's responsibility to check their bank account we are not able to substantiate your claim for any refunds on this occasion. Please accept my apologies for any inconvenience that this may have caused. Thanks,Ollie

cliff jones | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Cliff, Fully appreciate where you are coming from and I do sympathise with the situation. We do ask that customers check their receipts before leaving the branch to ensure that they are happy with what has been totaled. By all means we will be feeding this back to the branch to ensure that this is looked at, but it is unlikely they can remember the sale due to the time lapsed. Thanks, Ollie

cliff jones | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

By All means please do have a quick check at them and confirm what is printed on them that would be fantastic. Currently without any substantiation I am not able to look any further into this for you as we only keep records from stores for 6 months and receipts for 1 year. Thanks, OIlie Thanks, Ollie

cliff jones | | VERIFIED

Can't do anything more till I get my accounts back to check there receipt Cliff
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